Frequently Asked Questions

General

We are particularly interested in walking and hiking, can you recommend anywhere?

Yes. We can highly recommend visiting walk highlands website for more information on walking and hiking in Scotland.

Do you provide any discount cards for campsited whilst on hire?

Yes. Every campervan or motorhome is a privilege member of the camping and caravanning club. This entitles you to a discount for your campsite fees with some sites only allowing members to stay at all! To try out the UK Club Sites using the Privilege Scheme, all you need to do to book a pitch is call the Camping and Caravanning Club contact centre on 024 7767 0091 for UK Club Sites or 024 7767 0279 for Camping in the Forest and let the advisor know that you have this pack. They will take a small deposit from you to secure your pitch and the balance will be due upon arrival at the site. You'll need to show the site Mangers the Privilege pack or key fob found in your pack on arrival to the site for the members' discount to be applied - please be aware that some of the sites operate a minimum booking period.

What if i only have the old paper type of driving licence?

If you have the patper licence then we require some photograpgic identification. DVLA have changed UK licences to card only licences. Please obtain a PIN code from DVLA website either at home prior to your arrival here at office or we can provide you with an iPad to do so. This enables us to check your licence prior to your hire commencing.

Do you have any automatic camper vans on the fleet?

No we don't have any automatic camper vans.

Is a dog allowed in the camper van?

We no longer allow dogs in our hire vehicles. Sorry.

What does Caledonian Campers provide with the camper van?

Unlimited mileage, full insurance, breakdown cover, Knifes x 4, Forks x 4, Teaspoon x 4, Tablespoon x 4, Tin opener, Sharp Knife, Chopping Board, Spatula, Wooden spoon, Egg Cups, Plates x 4, Mugs x 4, Cups x 4, Bowls x 4, Kettle, Pot (small), Pot (Large), Frying Pan, 240 V Hook up cable, Maps, Dust pan and brush. Outside tables and chairs are free to take on hire. Please collect them when your hire commences. Note there is a £29 charge for the gas bottles.

How many people do the cmapervans sleep?

The 2/4 Berth VW T5 sleeps 4 people. There is a pull-out bed with additional sleeping capacity in the roof space. This is ideal for 2 adults and 2 children.

Where are Caledonian Campers located? How far are you from Glasgow Airport and what is the nearest train station?

582 Glasgow Road, Clydebank, G811NH. We are 6 miles from Glasgow city centre and 9 miles from Glasgow International airport. Yoker train station is a 2 min walk from the office and takes 18 mins from Glasgow City Centre (Queen St Station). Here is a link to the train timetable http://www.scotrail.co.uk/timetables-routes/1931/1941/2011/winter

Can we leave our car with Caledonian Campers?

Yes, we have secure parking for our customers vehicles however we have to say for insurance reasons that you do so at your own risk.

What are the collection and drop off times?

The collection time is between 13:00 and 15:00. No later than 16:00 please. The drop off time is either no later than 17:00 on your last full day of hire or strictly 10:00 AM the following morning. We are closed on Sundays so no pick up or drop off on these days.

What are the seatbelt fittings in the campervan?

The 4 Berth campervan has 4 seat belts (3 point seat belts)

What does the customer need to bring with them on the day of hire?

We require both parts of your licence, photo ID, a recent letter or utility bill with address on it and a method of payment for the fully refundable security deposit of £530. This includes a £30 valeting deposit that is held if the camper van is returned unclean. Please pay by debit card to avoid the credit card fee of 4%. If you have the paper licence then we require some photographic identification. DVLA have changed UK licences to card only licences. Please obtain a PIN code from DVLA website either at home prior to your arrival here at office or we can provide you with a iPad to do so. This enables us to check your licence prior to your hire commencing.

Are there any restrictions for customers wishing to hire?

Insurance dictates that all drivers need to be between the ages of 25 - 75 years of age and hade their licence for at least 2 years. We are unable to hire to students and certain occupations are deemed high risk. This is why we ask for occupation on our contact form.

Do you have electric hook up?

Each campervan has both 12 Volt and 240 Volt electricity. The 12 Volt is used when you are not staying in a campsite and the 240 Volt is used when in a campsite. We provide the hook up cable.

Can the campervans or motorhome be taken outside of the UK?

There is added insurance premiums for taking the campervans outside the UK. Get in touch on 0141 952 5399 and we will advise you further.

Do you have any campervans or motorhomes that are automatics?

No sorry.

Are there heaters inside the campervans?

Yes, each campervan has a heating system.

Do you have a mileage restriction on your vehicles?

No all our campervans come with unlimited mileage

Insurance

Does the insurance cover our personal belongings?

No, we recommend you take out additional insurance cover for your belongings.

Are we insured when we hire a campervan or motorhome?

Yes, each hire includes fully comprehensive insurance for one driver. Additional drivers can be added to the insurance for £10 per day as long as they meet the criteria i.e. between 25 - 75 years of age and had licence for at least 2 years.

Bookings and Payment

If I book now do i have to pay the full balance immediately?

If you book online via the website it will ask for payment in full.

Hello, my name is Cesare Modanesi and i'm from Italy. I have just 2 questions before booking: 1) Is American Express accepted? 2) Can I buy a CDW even if i do not have a UK licence.

Hello, We do not accept American Express, sorry. We accept Visa, Mastercard, Maestro, JCB, PayPal. You can only reduce the insurance excess (CDW) if you have a UK or EU licence.

How do we book with Caledonian Campers?

You can book here on the website, it is as easy as that! You can always call us on 0141 952 5399 and we can book your camper van over the phone.

How much is the security deposit?

The fully refundable security deposit is £530. This is inclusive of a £30 valeting fee this will be refunded in full as long as the vehicle is brought back in the same condition as it left. If the vehicle has not been valeted you will be refunded the amount of £500.

What day of the week does the camper hire start?

We do our best to accommodate the needs of our customers and we will hire out on every day apart from a Sunday.

Maintenance

What happens if we brekdown?

In the unlikely event you breakdown, you should contact both us here at Caledonian Campers and the 24hour AA breakdown service or Volkswagen breakdown assistance. If the AA are able to, they will fix any problem there and then. There is a rather lengthy bit of text in our terms and conditions for further reading.

Does the camper come with a full tank of fuel?

Each vehicle comes with whatever fuel is left in the tank. It does not come with a full tank. Just bring the vehicles back with whatever was in it when you collect the camper van. There is a petrol garage 2 mins from the office.

Legal

What are Caledonian Campers terms and conditions of the hire?

These can be found in full at the bottom of the home page. Just click on Terms and Conditions.

Terms and Conditions